The Human Relationship Manager: A Role That Doesn't Exist Yet

In 1960, a cargo ship needed 45 crew. Today, the same job takes 13 engineers — and you can't just pick up a replacement at the next port. What happened to shipping over 60 years is happening to companies right now, in about 5 years. As AI automates more, teams shrink and everyone who remains becomes irreplaceable.

So who's actually responsible for keeping those people? Mike Torchinsky on a role that most companies don't have yet — but will need.